Starting from consulting analysis and design and then control and implementing solution. After sale service base on customer requirement such as 8x5NBD or 7x24 with Hotline support.
- Consult & Design
Torque IT provides IT consulting and design services based on a thorough understanding of our customer businesses. Our consulting team has a wealth of experience in business strategy as well as extension knowledge of IT. We work closely with our customers to improve their productivity and propose the best solution that meet key business goals and objectives. With our experience, knowledge and deep expertise, we turn challenges into solutions to help our customer to optimize their business performance and stay ahead of the competition
- Site Survey
Torque IT offers implementation and installation services for our customers with experience engineers with both functional and technical knowledge. Our system engineers have a deep knowledge and are certified by the product owner. We always believe that our service is not successful until it is accepted and valued by the customers. Therefore, we take an action in the implementation part of our services to ensure that customers can maximize their value and return on their investment.
- Implement and Installation
At Torque IT , we offer the Maintenance Agreement Service which cover the parts, labor and telephone support. Our customers can customize their MA to meet their specific needs. Our staffs have a knowledge expertise in both hardware and software and they are certified by the product owner. We also provide on-site service coverage up to 24 hours a day, 7 days a week.
- Service Level Agreement
Torque IT provides a single point of contact for all incident and service requests. Our help desk and call center are always available to answer first-tier questions and solve the problem during technical issues for 24 hours. Our customers can contact us by both telephone and email.
- Help Desk and Call Center
At Torque IT , we provide our customers with highly experienced project management services which are delivered through our domain knowledge and expertise to meet customer expectations on time and on demand.
